Payment Terms & Policies

Fee Structure

• Rates are based on GEMS medical aid tariffs released annually. Cash-paying clients receive a discounted rate.
• Fees for assessments are charged on an hourly basis for client-facing time (intake interview, test administration, and feedback). There is no charge for report writing or scoring.
• Invoices will be issued upon conclusion of sessions.
• Payment must be received before the final report is provided.

Payment Policy

• Medical Aid: We accept medical aid payments and can submit claims on behalf of clients, or they may choose to claim independently. If a claim is rejected, the client (or parent for minors) must settle the bill within 72 hours.
• EFT Payments: We accept cash payments via Electronic Funds Transfer (EFT) only—no hard cash. EFT payments must be made upon receipt of invoice, with proof of payment sent to lgrahampsychometry@outlook.com using your ID number as the reference.

Cancellation Policy

• We require 24 hours’ cancellation notice. Without this, a cancellation fee will be charged.
• Missed Appointments: Cancellation fees for missed appointments cannot be claimed through medical aid as no service was rendered. The client (or parent for minors) must settle the bill within 72 hours.

Financial Assistance

We are committed to making our services accessible. If you have financial concerns, please discuss them with us. We offer sliding scale fees based on financial need and can work with you to develop a payment plan if necessary.